SEVEN SEAS provides an entire package of Remote Infrastructure Management Services (RIMS), which include server, network, database, hardware, security and helpdesk management services. RIMS requires little capital expenditure, and translates into significantly lower TCO for its customers, while maximizing the performance, availability and security of existing infrastructure, enhancing service levels and improving end-user response time through proactive management. |
Manned 24 hours a day, seven days a week RIMS team comprises of support staff, call analysts and senior technical personnel who monitor all critical parameters related to the performance of the various elements involved such as network, hardware, servers etc. hosted at the customer's location through point-to-point circuits and secure VPN. SEVEN SEAS ensures quality IM service through adherence to best practices and standard processes. This implemented through experts in infrastructure management who also use integrated management tools for greater reporting control.
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